Refund policy
Returns & Refund Policy
Last Updated: July 2026
At Sharpsix store, we want you to be happy with your purchase. If something isn't right, we're here to help.
Returns
You may request a return within 14 days of receiving your order.
To be eligible for a return, items must:
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Be unused and unworn.
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Be in their original condition.
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Include all original tags and packaging.
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Be accompanied by proof of purchase.
Items that have been worn, washed, altered, or damaged after delivery cannot be returned.
Exchanges
If you receive the wrong size or a defective item, we'll gladly exchange it, subject to stock availability.
Refunds
Once we receive and inspect your returned item, we'll notify you of the outcome.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Shipping costs are non-refundable unless the return is due to our error or a defective product.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with:
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Your order number.
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Photos of the item.
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A brief description of the issue.
We'll work quickly to resolve the problem.
Non-Returnable Items
The following items cannot be returned unless they arrive damaged or defective:
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Gift cards.
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Digital products.
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Limited edition or personalised merchandise.
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Sale or clearance items (unless required by law).
Return Shipping
Unless the return is due to our mistake or a defective item, customers are responsible for return shipping costs.
We recommend using a tracked courier service when returning items.
Contact Us
For all return and refund enquiries, please contact us at:
Email: sharpsixsa@gmail.com